Return & Refund Policy

Dear Customer, thank you for choosing our services! To ensure fairness and transparency, please review our return, refund, and cancellation policies carefully before placing an order.

🔄 Return Policy

  • Return requests must be submitted within 7 natural days from the date of receipt. Requests made after this period will not be accepted. ⏰

  • Returned items must be unused, undamaged, in original packaging, and include all accessories and the invoice. 📦

  • If the return is caused by the customer, return shipping costs are the buyer’s responsibility, based on the courier selected. 🚚

  • Customized or special items are non-returnable. Please review product details carefully before purchase. ⚠️

  • If the return is due to our responsibility (damaged or incorrect items), customers will not be required to bear return shipping costs.

💰 Refund Policy

  • After the returned item is received and inspected, refunds will be processed within 5 business days. ✅

  • The refund amount may be adjusted based on the item’s condition, with deductions for shipping or handling fees if applicable. 📝

  • Refunds will be issued via the original payment method. Processing time depends on the payment provider. ⏳

🚫 Cancellation Policy

  • Orders may be canceled before payment with no penalty. 🙌

  • Cancellations after payment must be requested before shipment. Approved cancellations prior to shipment will receive a full refund. 🎉

  • Orders canceled after shipment due to customer reasons are not eligible for a refund. ❌

  • If shipment delays occur due to logistics or customs clearance issues in the destination country, cancellations may be supported with a 30%–50% refund. 🌍

  • Cancellations caused by customer errors (e.g., incorrect information) will incur an 8% handling fee. 📞

📦 Return Address

To ensure your return is processed correctly, please do NOT send any items back without contacting us first.

All approved returns must be sent to our designated return facility after receiving return authorization from our support team.

Return Address:
Designated Return Center
(Exact return address will be provided by email after return approval)

📌 Important Notes:

  • Returns sent without prior authorization may not be accepted or refunded.

  • Please include your order number inside the package.

  • We recommend using a trackable shipping method to ensure safe delivery.

For return authorization and address confirmation, please contact:
📧 support@vivsana-us.com

⚠️ Important Notes

  • All return and refund requests must be submitted online through our official website.

  • We reserve the right to reject fraudulent refund requests and may take legal action if necessary. 🔒

  • The final interpretation of this policy rests with our company. Please refer to the latest official website announcements for updates. 📢

Every customer matters. Your happiness is important to us, and we are committed to providing thoughtful service in every interaction.
Thank you for trusting our business and allowing us to do what we love ❤️

If you have any questions, please contact us at:
📧 support@vivsana-us.com